Customer Relations Representative - State Farm Agent Team Member
Full Time • Freeburg - IL
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I began my career with State Farm in 2015 as a sales team member and opened my agency in Freeburg in 2019. Since then, we’ve grown into a team of five and are continuing to expand.
I began my career with State Farm in 2015 as a sales team member and opened my agency in Freeburg in 2019. Since then, we’ve grown into a team of five and are continuing to expand.
I grew up in the Mascoutah School District and went on to earn my Bachelor’s degree from Eastern Illinois University. I take pride in serving the same community that helped shape me.
For our team, we offer a Simple IRA, health benefits, and a strong focus on work-life balance. We also keep things fun and engaging with team lunches, friendly office competitions, and opportunities to connect with other local agents and teams.
Our office culture is supportive, upbeat, and team-oriented. We’re looking for someone who is motivated, positive, and enjoys working with others - someone who wants to grow with a team that values both performance and having fun along the way.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Cassie Erschen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $50,000.00 - $60,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Cassie Erschen - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Renters Insurance.
- Our office is located in Freeburg, IL.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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